IT Support Services
IT Support Services
IT support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. Datazo InfoTech’s IT support services are backed with 3+ years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.
Managed IT support helps monitor, troubleshoot, support, and evolve corporate IT infrastructures. Equipped with 3+ years of experience in ITSM and 3 years in DevOps implementation, Datazo InfoTech is ready to take over the support and management of your diverse IT services.
Scope of IT Components We Tackle
Datazo InfoTech can take care of all your IT infrastructure components – from daily monitoring and management to long-term continuous optimization and evolution.
How We Make Our Cooperation Comfortable and Risk-Free
Flexible Cooperation Models
SLA-Based Service Delivery
Sample KPIs for some of our managed IT services
Help Desk
Cybersecurity
Application Support
24/7 Availability & Fast Responsiveness
Smooth Communication
Knowledge Transfer
Guaranteed Quality & Data Security
What You Get with IT Support Services
We outline a sample set of IT components as it will be individual for each company’s infrastructure and IT assets.
Multi-Tier incident resolution pipeline:
Detailed descriptions of the IT infrastructure and operating procedures:
Self-Service training materials for users:
User satisfaction and adoption improvements:
Regulatory compliance assessments
Regular and transparent reporting:
Choose Your Service Option
Datazo InfoTech professionals will conduct close monitoring of your IT infrastructure or its components and set up efficient IT support workflows.
IT Help Desk
L1, L2, L3 support for enterprises, software companies and MSPs.
We offer fully managed help desk services or provide dedicated help desk teams. White-label cooperation is possible.
Network Operations Center
Preventive monitoring of IT network with L2, L3 support.
Application Support
L1, L2, L3 support and proactive improvement of your cloud or on-premises application, including:
Full IT Support
Comprehensive support of your IT infrastructure, including:
Cloud Management
Managed Application Services
Managed DevOps
Managed Security
How is Datazo InfoTech Different?
Datazo InfoTech brings to the table unique capabilities that help our clients overcome a variety of challenges:
Datazo InfoTech has a trained cadre of business analysts, software architects, software engineers and quality assurance professionals to effectively work with:
Clients of our digital health practice benefit from Datazo InfoTech’s core competencies of hiring, continuously training and long-term retaining of excellent technologists. Our key differentiating factors lie in domain knowledge, regulatory compliance and deep technical expertise in technologies underlying any successful health-related software development initiative.
When you work with Datazo InfoTech’s Digital Health Practice you have the confidence of working with the partner that does not just talk the talk. We walk the walk – from understanding what and why you are building to managing the processes and methodologies all the way to letting you sleep well at night knowing your patient data, your intellectual property and your product’s runtime are well protected.
Technologies We Work With
Platforms
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Monitoring Tools
Containerization
Infrastructure Automation
CI/CD Tools
Clouds
Back End Programming Languages
Front End Programming Languages
LANGUAGES
JAVASCRIPT FRAMEWORKS
Mobile Application
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Databases / Data Storage
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SQL
NOSQL
Cloud Databases, Warehouses and Storage
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AWS
NOSQL
Competitive Traits of ScienceSoft’s IT Support Services
Feasibility Analysis of IT Support Projects
Result-Oriented Service & Transparent Reporting
Change requests implemented.
Change requests waiting in the backlog.
Satisfaction of key stakeholders.
User satisfaction.
Application availability.
MTTR (Mean Time to Recovery).
Focus On Long-Term Collaboration
Our Experienced Experts
Our interview process
The first step in our interview process is to give you a quick call to learn more about you, and make sure you check all the requisite boxes. Find a quiet, comfortable place, make sure your phone works, and grab a pen and paper to take notes or sketch out ideas during the call.
Calls typically last 30-45 minutes. We encourage interviewees to think out loud and ask plenty of questions. After we wrap the call, we try to get back to candidates as soon as possible. The wait time should be no more than 2-3 weeks.
One of the best ways to see someone’s skills is to see them in action. For most roles, we ask candidates to complete a short challenge that shows off their critical thinking skills and strategic thinking.
This helps us gauge their real world experience as well as see how they solve problems within the context of the role. If the challenge is successfully completed, it becomes a core component of the on-site interview.
After the phone screen and challenge phases, we invite candidates to come hang out at the office and meet the team that they’d be working with. This is the “Formal Interview”, if you’d like to call it that. During this time, we’ll review and talk through the completed challenge and dig into the candidate’s previous experience.
It’s likely that there will be a second onsite interview that’s less formal. This meeting will be about meeting other Sidebenchers and learning about the candidate’s culture fit.
Should you continue through the hiring process to the final round of interviews, you’ll meet with Mr. M. R. Tanvir H. (Our Managing Director & CEO) and another member of our leadership team you’d likely interact with regularly once you join. These conversations allow you to get to know our leadership and ask any outstanding questions that will help you make a well-informed decision. They also enable everyone (both candidates and Datazo Info-Tech) to validate alignment on mutual expectations.
If everyone thinks it’s a good fit, we’ll make you an offer to Join Our Global Team.
Case studies
Proud projects make us excel
Testimonials
What people praise about Datazo Infotech?
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