In terms of 1+ years of successful cooperation, Datazo Infotech's specialists have been providing the Customer with a continuous support of their knowledge management solution. We troubleshoot the performance issues and implement minor enhancements upon the Customer’s request.
To cope with the issues coming from the product end users, Datazo Infotech team offers L1 and L2/L3 support service corresponding to the Bronze and Gold support levels requested by the Customer. Bronze support engineers prioritize issues based on their severity, troubleshoot minor previously documented issues immediately, or register defects in a defect tracking system for further remediation. Gold support team assists with product configuration, upgrades, and enhancements and provides the Customer with monthly reports covering the status of the Customer’s projects. Gold support team also deals with any issues emerging with highly customized product versions.

Datazo Infotech's support team is responsible for coping with requests coming from the Customer’s clients located within EU. To ensure continuous service, our specialists cooperate with the support teams working in other time zones (US, Asia).

Development and support teams from different locations constantly communicate with each other, which allows all the support team members to reach out to the developers if their comments and recommendations are needed and stay aware of the updates implemented.