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Managed IT Services

Managed IT Services

Keep your IT infrastructure stable and scalable with Datazo InfoTech

3.5+ Years in IT, Datazo InfoTech can become your trusted partner to monitor, troubleshoot and evolve all components of IT infrastructure. As your MSP, we will focus on preventive infrastructure maintenance and continuous cost optimization.

Managed IT Services

Managed IT services are a way to keep your IT infrastructure and applications stable, cost-effective, and relevant to the evolving business needs.

One Team for All Your IT Tasks

A managed IT services provider (MSP) is a third-party company that manages your IT infrastructure and software under the SLA. An MSP for companies with complex and dynamic infrastructures, Datazo InfoTech can take care of all your IT components within a range of services from daily monitoring and management to long-term optimization and evolution.

IT infrastructure and software

How We Make Our Cooperation Comfortable and Risk-Free

Flexible cooperation models

Flexible Cooperation Models

Datazo InfoTech is a full-service MSP provider – we can take care of all IT operations within your company. Also, we support co-managed cooperation and can share responsibilities with your internal IT infrastructure department or other IT services vendors.
SLA-based service delivery

SLA-Based Service Delivery

We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.
Sample KPIs for some of our managed IT services
Help Desk
Cybersecurity
Application Support
24/7 availability and fast responsiveness

24/7 Availability & Fast Responsiveness

We will be on guard of your infrastructure health round the clock. Commonly, we need max 8 hours to make urgent fixes and 1 day – 2 weeks to deliver new functionality.
Smooth communication

Smooth Communication

According to your individual preferences, we agree on the best ways and frequency of our communication (tools, level of detail, timing). If your team is non-English-speaking, we are likely to provide a contact person for your language.
Knowledge transfer

Knowledge Transfer

When working in the co-managed cooperation mode, we organize the transfer of knowledge to your architects, developers, testers, DevOps engineers, IT support specialists, database administrators, and security administrators.
Guaranteed quality and data security

Guaranteed Quality & Data Security

Delivering managed IT services, we rely on our quality-first approach to make sure you derive most value from cooperation with Datazo InfoTech. Your data stays safe on our side due to our certified mature information security management based on our security policies and processes, advanced technologies and skilled professionals.

IT components we manage

We outline a sample set of IT components as it will be individual for each company’s infrastructure and IT assets.

Hardware

Desktops
Laptops
Mobile devices
IoT devices

Software

Custom applications
SaaS applications
Cloud applications

Networks

Switches
Routers
Wireless access points
Modems
Hubs
Servers

Data Storage

Databases
Data warehouses
Data lakes
Cloud data storage

Security Tools

Firewalls
SIEM
IAM
Network Security Monitoring tools
Antivirus

Software Development Infrastructure

Development and testing environments
CI/CD pipeline
Containerization tools
Dependency management systems

Managed IT Services Datazo InfoTech Delivers

We plan a scope of managed IT services individually for each client.

IT infrastructure assessment

IT infrastructure assessment

Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
IT infrastructure optimization roadmap with tactical solutions to identified problems.
IT infrastructure cost optimization.
IT infrastructure monitoring 24/7

IT infrastructure monitoring 24/7

Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
Reporting on the availability, uptime and response time of every infrastructure node.
Troubleshooting to maintain the infrastructure productivity.
Managed Network Operations Center (NOC).
IT infrastructure administration

IT infrastructure administration

User administration, regular software configuration and updates.
Management of servers, network, cloud and on-premises data centers, and cloud services.
Virtual desktop administration.
Vulnerability assessment.
Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
managed-it-services

IT modernization

L1 help desk – resolution of user issues.
L2 help desk – resolution of technical issues that don’t require code changes.
L3 help desk – resolution of technical issues at the code level.
Outsourced technical support
Outsourced Network Operations Center (NOC) services support
Cloud management

Cloud Management

AWS, Azure and multi-cloud infrastructure management.
Deployment of cloud infrastructures.
Applications and data migration to the cloud.
Cloud monitoring and optimization.
Managed application services

Managed Application Services

Application monitoring with a focus on critical metrics, like application availability and response time.
Application troubleshooting.
Application modernization (including application re-engineering, re-architecting, redesign).
Application evolution with continuous delivery of new features and design experiments.
Managed DevOps

Managed DevOps

Deployment of CI/CD pipeline.
Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
Implementation of test automation.
Design of an automated monitoring solution.
Managed security

Managed Security

Security audits.
Vulnerability assessment.
Penetration testing.
Compliance program planning/assessment.

How is Datazo InfoTech Different?

Datazo InfoTech brings to the table unique capabilities that help our clients overcome a variety of challenges:

Compliance with South & Central Asia, State and Foreign regulatory requirements such as HITRUST, HIPAA, FDA, CLIA, and NIST
Utilization of healthcare-specific interoperability protocols such as HL7 and FHIR
Integration with large-scale and speciality EHR platforms
Deployment of modern tools and technologies – AI/machine learning; Big Data; Cloud Engineering and Cloud Deployment; Intelligent Assistants and IoT rapidly and transparently.

Datazo InfoTech has a trained cadre of business analysts, software architects, software engineers and quality assurance professionals to effectively work with:

Acute Care clinical and administrative workflows and data stack such as ADT, laboratory results, observations, medication orders, billing
Clinical Genomics and personalized medicine data processing
Common healthcare industry standards and nomenclatures: UB, ICD, CPT, DSM, SNOMED, LOINC, NCD, RxNorm, DiagnosisRx, and radiology imaging (DICOM)
Clients of our digital health practice benefit from Datazo InfoTech’s core competencies of hiring, continuously training and long-term retaining of excellent technologists. Our key differentiating factors lie in domain knowledge, regulatory compliance and deep technical expertise in technologies underlying any successful health-related software development initiative.
When you work with Datazo InfoTech’s Digital Health Practice you have the confidence of working with the partner that does not just talk the talk. We walk the walk – from understanding what and why you are building to managing the processes and methodologies all the way to letting you sleep well at night knowing your patient data, your intellectual property and your product’s runtime are well protected.

Technologies We Work With

Platforms

Click on the platform to learn about our capabilities in it.
Microsoft Dynamics 365 Logo
SAP-logo
Salesforce Logo
adobe-commerce-logo
Microsoft-SharePoint-Logo
servicenow-logo
Power BI Logo

Monitoring Tools

Zabbix logo
nagios-xi-logo
Prometheus-Logo
elastic-stack-Logo
Grafana
Datadog_logo

Containerization

Docker-Logo
Kubernetes
OpenShift
Mesos

Infrastructure Automation

Ansible
Puppet-Logo
Chef Logo
Terraform
Packer

CI/CD Tools

CI/CD Logo
Jenkins
Teamcity
Bamboo

Clouds

Aws
Microsoft_Azure
google_cloud
DigitalOcean Logo
Rackspace

Back End Programming Languages

.NET Logo
Java-logo
Python
Node.js
PHP
GO

Front End Programming Languages

LANGUAGES

HTML
CSS
JS Logo

JAVASCRIPT FRAMEWORKS

Angular
React Native
Meteor
vue.js
Nex.tjs
Ember

Mobile Application

Click on the technology to learn about our capabilities in it.

iOS
Android
Xamarin
CORDOVA
PWA Logo
React-Native-Logo
Flutter
Ionic

Databases / Data Storage

Click on the technology to learn about our capabilities in it.

SQL

Microsoft SQL Server
Mysql
Oracle
PostGre SQL

NOSQL

cassandra
Apache_Hive
apache-hbase
Apache_Nifi
MongoDB

Cloud Databases, Warehouses and Storage

Click on the technology to learn about our capabilities in it.

AWS

amazon_s3-Logo
amazon-redshift
AWS-DynamoDB
Amazon_DocumentDB
Amazon RDS
aws-elasticache

NOSQL

azure_data_lake
Microsoft Azure Blob Storage logo
azure-cosmos-db
Azure SQL Database Logo
AzureSynapseAnalytics_Logo
Azure Kinect DK_logo

Flexible Pricing for IT Management Services

Per-ticket pricing

Per-Ticket Pricing

Best for: L1, L2 support, security management.

At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.

Fixed monthly fee

Fixed Monthly Fee

Best for: L3 support (defect fixes, minor functional changes), security management.
You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.
Time & Material (hourly billing with a cap)

Time & Material (Hourly Billing With A Cap)

Best for: Evolution of applications and/or IT infrastructure components (introducing substantial changes or adding new functionality)
You receive the end-of-the-month invoice based on the hours or efforts reported per month.
Mixed model (e.g., fixed monthly fee + T&M)

Mixed Model (E.G., Fixed Monthly Fee + T&M)

Best for: Long-term cooperation entailing miscellaneous services.
You can combine different pricing models best fitting the required activities comprising your service suite.

Our Experienced Experts

Reach out to the world’s most reliable IT services. Having obtained the official & formal training in IT technology and technical fields, our staffs know more than what they show. Our service offerings to enhance customer experience throughout the product lifecycle includes – test and repair, service management, and end-to-end warranty management.
Datazo Infotech

Our interview process

STEP-1

The first step in our interview process is to give you a quick call to learn more about you, and make sure you check all the requisite boxes. Find a quiet, comfortable place, make sure your phone works, and grab a pen and paper to take notes or sketch out ideas during the call.

Calls typically last 30-45 minutes. We encourage interviewees to think out loud and ask plenty of questions. After we wrap the call, we try to get back to candidates as soon as possible. The wait time should be no more than 2-3 weeks.

STEP-2

 

One of the best ways to see someone’s skills is to see them in action. For most roles, we ask candidates to complete a short challenge that shows off their critical thinking skills and strategic thinking.

This helps us gauge their real world experience as well as see how they solve problems within the context of the role. If the challenge is successfully completed, it becomes a core component of the on-site interview.

STEP-3

 

After the phone screen and challenge phases, we invite candidates to come hang out at the office and meet the team that they’d be working with. This is the “Formal Interview”, if you’d like to call it that. During this time, we’ll review and talk through the completed challenge and dig into the candidate’s previous experience.

It’s likely that there will be a second onsite interview that’s less formal. This meeting will be about meeting other Sidebenchers and learning about the candidate’s culture fit.

FINAL STEP

 

Should you continue through the hiring process to the final round of interviews, you’ll meet with Mr. M. R. Tanvir H. (Our Managing Director & CEO) and another member of our leadership team you’d likely interact with regularly once you join. These conversations allow you to get to know our leadership and ask any outstanding questions that will help you make a well-informed decision. They also enable everyone (both candidates and Datazo Info-Tech) to validate alignment on mutual expectations.

If everyone thinks it’s a good fit, we’ll make you an offer to Join Our Global Team.

Testimonials

What people praise about Datazo Infotech?

90
Happy clients
37
Finished projects
50
Skilled Experts
100
Media Posts